What is a poor practice when engaging with customers on a work site?

What is a poor practice when engaging with customers on a work site?

• A. Giving clear information
• B. Ignoring customer questions
• C. Addressing concerns politely
• D. Explaining the work being done

Answer: (B)

Ignoring customer questions represents a poor practice when engaging with customers on a work site because effective communication is crucial for building trust and ensuring customers feel valued and informed. Customers may have concerns or require clarification about the work being performed, and failing to address their inquiries can lead to misunderstandings, frustration, and a negative perception of the service being provided. Clear communication, including answering questions and explaining procedures, not only enhances customer satisfaction but can also lead to a safer and more efficient work environment. Engaging positively with customers fosters good relations and encourages cooperation, which is essential in the context of utility arboriculture where safety and clarity are paramount.

Ignoring customer questions represents a poor practice when engaging with customers on a work site because effective communication is crucial for building trust and ensuring customers feel valued and informed. Customers may have concerns or require clarification about the work being performed, and failing to address their inquiries can lead to misunderstandings, frustration, and a negative perception of the service being provided. Clear communication, including answering questions and explaining procedures, not only enhances customer satisfaction but can also lead to a safer and more efficient work environment. Engaging positively with customers fosters good relations and encourages cooperation, which is essential in the context of utility arboriculture where safety and clarity are paramount.